Mikrotec Internet Services provides brand outsourcing technical support
and help desks for web hosting companies and Internet Service Providers
(ISPs).
If you are having problems getting quality tech support technicians, can’t
afford the software, personnel, and equipment for providing a 24/7 around
the clock tech support department at affordable rates, Mikrotec can help
you or your company out as an XSP.
We provide both flat-rate and per-incident (per-call) packages available
we can fit the IT budget of most technology based companies, including web
hosts and ISP, without having to raise their end users (customers or subscribers)
rates. Because we can answer all our phones generically (non-branded) we can
keep our costs down, then pass the savings onto you the XSP.
Multiple methods of support can be used including: telephone (toll-free),
email, online chat, or other custom options. You can decide the level at
which
you want us to provide support or escalate it to your own tech's therefore
supplementing your help desk. We can provide multiple tiers such as tier
1,
tier 2, and tier 3. All of this while still having cheap flat rate and per
incident plans.
We can provide support for many different operating systems (O/S’s)
such as Macintosh (Macs), Windows, Linux, and Unix as well as other various
computer software and hardware configurations. Services our team will cover
include dial-up, wireless, cable, and DSL. For web hosting companies we can
take care of control panels, remote reboot, adding and removing users, or
taking most any service issue questions.
Have custom software our technicians need to train on, or looking for brandable
solutions 24 hours a day 7 days a week? Mikrotec can act as the brand you
want without raising costs to an unreasonable rate. Whether you need a server
rebooted, need a trace route done, or help a customer enter their DNS settings
we can help you help you increase customers satisfaction 24X7 therefore increasing
profits.
Internet support, web host, ISP, and IT outsource help desk questions with
custom branding. Technical support connectivity issues and supports solution
from Mikrotec
helpdesk helpdeskinst
hostingsupport.com helpdesksoftware.com
Service Provider
Help Desk Solutions Outsourcing
ISP Web Hosting Help-Desk
Solutions Back ISP
planet general generic or branding help desk and tech support out sourcing
for affordable flat rate or per incident packages available 24/7 .
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